Support
Need help with Lasso? Email support@get.ng and we'll get back to you, usually within two working days. Please include your iPhone or iPad model and iOS version.
Common questions
How do I play?
Each board hides a theme. Drag through touching letters – up, down, sideways or diagonally – to spell words that fit it. Every letter is used exactly once. The spangram names the theme and stretches across the board. You can replay the tutorial any time from Settings.
I'm stuck on a puzzle.
Tap Hint: the first tap circles a word and shows where it starts, the second fills it in. You can also tap the flag to show the solution and move on to the next level.
How do I get more hints?
Find bonus words (real words that aren't theme words), solve without hints, claim the Daily Gift, open Journey chests, or watch a short video when you run out. Hint packs are also available in the Shop.
I bought Remove Ads or hints but don't see them.
Open Settings → Restore Purchases while signed in to the same Apple ID you bought with. Purchases are processed by Apple; refunds are requested through reportaproblem.apple.com.
Will I lose my progress on a new phone?
No – progress is backed up to your iCloud account automatically. Sign in with the same Apple ID and open Lasso on the new device.
How do I turn reminders off?
Settings → Reminders inside Lasso, or iOS Settings → Notifications → Lasso.
How do I delete my data?
Deleting the app removes data stored on your device. To remove the iCloud backup, go to iOS Settings → your name → iCloud → Manage Account Storage → Lasso. For anything else, email us and we'll help. See our Privacy Policy.